01 12 2012 – by Andreas Anastasopoulos (CEO Smart Online Services LTD) - IVR Systems are used to service a large number of calls in order to offer excellent service quality at the minimum cost.
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IVR applications are used by Banks or Financial Institutions including: banking services and transactions with credit cards .
User options through voice menu :
- DTMF (press one or more keys )
- ASR ( automatic speech recognition)
- voice recording (automatic answer back)
Options for the voice menu:
- Unlimited number of questions
- Unlimited multi-functioning
- Connection with the web services of the client for automatic production and processing of choices on-the-fly.
- Ability to produce VXML (Voice XML) from the web services of the client.
